Brains, Heart and Courage – A Lesson from Emerald City

I read this article yesterday about a guy who worked at a collection agency.  Here is what the dude had to say about his boring/time-intensive/paper-laden job: “I wrote a simple batch file that used the already existing data fields in the software to produce ‘the kill list.’” “Then I used some form of macro to feed that data into the credit reporting Read More …

Benchmarking and the Danger of Best Practices

I read an interesting blog post from Bob Sutton  the other day called “Harnessing Ignorance to Spark Creativity” where he discussed the virtues of naivete and ignorance in the innovation/ideation process. It got me thinking about the process we go through when benchmarking as we look to find a solution to a work-related issue.    We compare our processes and performance to the performance Read More …